Everyone is selling the same solar equipment, but which distributor you choose can make a world of difference. If you have doubts about that, ask Tony Panos in Desert Haven, Texas.
Tony could not find a contractor to quote a turn-key solar installation for him so he went the do-it-yourself route. Tony purchased his solar kit from Go Green Solar who was there to help him every step of the way.
Go Green Solar prepared the permit documents that Tony used to pull the permit for his DIY project. Every time Tony had a question during his installation, he contacted Go Green Solar and got an answer right away. These things would have been enough to make Tony a happy customer, but it turned out that building his ground mount, racking his 45 solar panels and making the electrical hook-up to his home was the easy part.
The real difficulty for Tony came after he had completed his installation and applied to his utility company, Rio Grande Electric Cooperative, for permission to operate his new grid-tied solar system. The co-op refused to grant permission unless Tony provided proof that he had a $500,000 commercial liability insurance policy for connecting his solar to their grid.
Tony called several insurance agencies and because he did not own a business, none of them were able to provide him with a commercial policy that met the requirements. Tony tried to get help from the co-op. According to Tony, “Rio Grande Electric claimed they had other residential customers that installed solar and provided the required insurance, but they would not give me any info on what insurance companies they used. I literally had my system up for two months and could not use it.”
This is where Go Green Solar stepped in to save the day. They worked directly with Rio Grande Electric and their own insurance company to solve the problem. In the end, Go Green Solar added the required insurance for Tony’s system to their own insurance policy and gave Tony the insurance certificate that satisfied Rio Grande. Tony was finally able to turn on the solar system he had worked so hard to install.
Tony said it best, “I am extremely happy with Go Green Solar’s performance and I am so thankful I chose them. If I had bought my solar system from someone else, it would have been delivered with a message saying ‘good luck’ and that’s it. Dealing with the co-op was a huge headache and I don’t see how I could have accomplished it without Go Green Solar’s help. They really went above and beyond.”
If you are planning to install your own solar, think twice before choosing just any distributor. It is not just about the equipment, they all carry the major brands. It is not just about the price, there is a reason people say you get what you pay for. It is about finding the distributor who will be there to guide you through the hard parts. Tony Panos made a great choice when he picked Go Green Solar and so can you.